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Vol. XXVIII No. 3
November 2003
 - Describe it! -

December Holiday Party 12/7/03 /
Fall Performance Issue

 In This Issue: 

NEGASS Business

Performances and auditions
in NE and elsewhere

Meeting News

Recent Meetings/Gatherings

Member News









December Holiday Party

(How to get there - 9 Minute Man Lane, Lexington, MA)

On Sunday, December 7 at 2:00 PM, at the home of Nancy Burdine, 9 Minute Man Lane, Lexington, MA. Come dressed as your favorite G&S character, or just dress in your favorite party clothes. Bring holiday favorites to share - food, party games, music, or whatever you like. There’s a piano in the basement for ad-hoc music-making, and room upstairs for general partying. Plan to sit and chat (and pet the cats) with friends in a convivial Victorian atmosphere. Please phone Nancy at 781-862-6365 to let her know if you plan to attend.

PERFORMANCES: The coming months will feature one audition and a plethora of local performances (see Calendar) - and NEGASS plans to be there! The next issue of The Trumpet Bray will be published in early January, 2004, and will, We hope, be filled with your reviews of the productions you’ve seen this fall. (Don’t be timid – write what you think! – a pseudonym is fine if you don’t want to see your name in print. Send reviews to

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SEPTEMBER MEETING: BAB BALLADS/PINAFORE Guided by the Union Jack flying from my front porch, 14 NEGASSers came to my house on Sept. 21 to celebrate the Bab Ballads. President Don Smith opened the meeting and then we all joined in singing a rousing rendition of "Hail, Poetry" (our official song), accompanied by Tom Dawkins at the piano. We decided that it would be a good idea to mix our Bab Ballad readings with appropriate vocal excerpts. First, I (Janice Dallas) read "The Bumboat Woman's Story", followed by "I'm called little Buttercup", sung by Allegra Martin. Don read "Captain Reese" and Sheldon Hochman followed it with "My Gallant Crew". We went on to welcome Sir Joseph (Tom) with myself taking Hebe's part.

The next Bab Ballad, "The Yarn of the Nancy Bell", was shared in the reading by Art Dunlap and Steve Levine. It was followed by "A British Tar" with Art as Carpenter, Peter Cameron as the Boatswain, and Allegra as Ralph ("very pretty, very pretty"). After inserting "Ode to My Clothes", read by Skyler Wrench, we returned to the PINAFORE theme. Marion Leeds Carroll read us "Joe Golightly, or the First Lord's Daughter" which, of course, led us into "Refrain, Audacious Tar" (Janice as Josephine, Allegra as Ralph). Sheldon Hochman finished up the first part of the gathering with "The Fairy Curate" and we adjoined to the heavily laden refreshment table.

We started the second part of the meeting with "Things Are Seldom What They Seem". This time Marion took on the part of Buttercup, while Peter took the Captain's part. Howard Rosencrantz gave us a reading of "General John & Private James", followed by Marion reading "The Baby's Vengeance". We then went back to PINAFORE with the singing of "The Bell Trio" by myself as Josephine, Art as Captain, and Tom as Sir Joseph. Linda Silverstein read us "The Captain and the Mermaids", followed by "Kind Captain, I've Important Information", sung by Art (Deadeye) and Peter (Captain). Marion finished up our PINAFORE selections with "A Many Years Ago," after which Tom burst into Anna Russell’s parody of that piece, Dandelion’s song from How to Write Your Own G&S Opera. Finally we adjourned to refreshments and good conversation, and all gradually wended their way home.

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UNOFFICIAL OCTOBER MEETING: IOLANTHE On Oct. 19th, a small group of dedicated NEGASSers gathered at my house to hold a sing-through of IOLANTHE. NEGASS has occasionally had requests for this sort of gathering, so when Isabel Leonard requested that we have one AND volunteered to be pianist if someone would host, I decided to host it. With only 10 people, we did quite a bit of doubling up on parts, not to mention a certain amount of "creativity" in trying to follow the music! Here's the list of who took what parts:

Strephon - Carl Weggel (Act 1), Art Dunlap (Act 2)
Lord Chancellor - Dave Leigh
Lord Montararat - Dean Edmonds, Jr. (a Charter Member who just happened to be in town that day)
Lord Tolloller - Art Dunlap (Act 1),Plant a Small Trademan Skyler Wrench (Act 2)
Pvt. Willis - Peter Cameron
chorus - Sheldon Hochman

Iolanthe - Janice Dallas
Fairy Queen - Isabel Leonard
Phyllis - Rebecca Burstein
Celia - Rebecca Burstein
Leila - Janice Dallas
Fleta - Peter Cameron

Carl turned pages for Isabel, which was especially helpful when she was trying to sing her part as the Fairy Queen and play accompaniment as well. A special treat for us all was Dave singing "Fold Your Flapping Wings", Strephon's deleted solo. It's a beautiful piece of music. We all wanted to have another sing-through sometime next year, hopefully with a few more singers in attendance to help out with all the parts!

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BRUCE I. MILLER MEMORIAL CONCERT, Saturday, October 25, 2003 An exhilarating day, full of amazing emotional highs (the excitement of seeing so many old friends and meeting so many new people) and lows (the sadness and nostalgia inevitable on this occasion).

To even my amazement, we stayed very much on schedule all day long -- thanks to the stunning coordination of Alex Zequeira '94 and his right-hand man, Shawn McKay '06, plus of course John Delorey and his team of officers. Set-up of the risers in the morning and the orchestra in the afternoon was achieved with incredible efficiency. And our "practice" procession of the singers onstage went remarkably smoothly.

For many of us the day's high point in a way came early, when all forces merged at 3:00 to run through the five items pretty much everybody sang: the Mozart, the Lessons & Carols pieces, the Cantique and the Songs of H.C. Amazingly little fine-tuning and repetition were necessary -- that's how focused everyone was, and how strong our memories of Bruce's teaching and training. And I know all involved will not soon forget the feeling when Bob Ouellette '90 first guided the combined current and alum Chamber Singers in our first run-through of "The Long Day Closes."

Frank Caputo's beautiful photo montage ran just before the concert's official starting time of 8:00 p.m. The sequence of pictures was accompanied by a recording of Bruce's Choir singing the fourth movement of the Brahms REQUIEM (Mechanics Hall, 2002). Thus the mood was set, and it was maintained by the awesome sight of over 150 students, alums and friends mounting risers onstage and sets of risers on either side -- a beautiful, solemn procession.

After welcomes by Alex Zequeira (our evening's superb M.C.) and Father McFarland, we were honored to have a wonderful reflection from Father Brooks, which was every bit as delightful and touching as I'd hoped it would be when I first asked him to speak.

Then the music started: "Lacrimosa," "Cantique de Jean Racine," "The Morning Star" and "Lo, How a Rose" filled the ears of the hundreds of people who had come to hear them, all under John Delorey's able baton.

The Choir then withdrew from the stage, leaving only the current Chamber Singers, who remained onstage as Chris Torres '03 -- who had taken shore leave from the Navy to fly in for the occasion, from California -- delivered his own deeply moving reflection. The Chamber Singers then sang Brahms' "Zum Schluss," accompanied by Aleksandr Kirillov '05 (Organ Scholar) and Jonathan Yasuda '05 (Brooks Scholar) and conducted by John Delorey. Then Bob Ouellette and dozens of other Chamber Singers alums then returned to the stage to perform "The Long Day Closes."

The stage was empty when George Ashur '79 offered the evening's final reflection -- as hilarious and heartfelt as you would imagine. Then came other special alumni offerings: Vaughan Williams' SERENADE TO MUSIC, performed by 16 alumni (many of them professional singers) and conducted by Tony Ashur '82, and then the duet Bruce and Helga Perry restored to H.M.S. PINAFORE, sung by Jonathan Mack '97 and Nicole (Bard) Lian '96 under the guidance of no less than Helga herself.

Frank Caputo's wonderful video tribute was the penultimate feature of the program. A half hour in length, it highlighted scenes from some of Bruce's favorite stage productions (PIRATES, SWEENEY, THE FANTASTICKS and CAROUSEL) as well as several of his Choir concerts and even some of his own solo appearances. I was glad for the chance it gave to recall Bruce's work -- and to allow the many singers to kick back and "enjoy the show" for a while rather than perform.

And then the massive Choir took the stage again for the Songs of Holy Cross, under George Ashur's baton. Ever faithful to Bruce's ways, we even gave an encore. And then it was time simply to enjoy the reception in the Ballroom Lobby. Afterwards, many continued to visit and socialize downstairs in the Pub.

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Janice Dallas, who garnered the above article for NEGASS, points out that NEGASSers Randi Kestin & Jennifer (Healey) Dohm took part in the Choir. For more memories of Bruce, visit

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Tentative Meeting Schedule, 2003-2004 

December 7 G&S Costume party
February Movies at the Newton Library. This year: Cartoons based on G&S
May Possible meeting TBA
June 6 Election/Fantasy meeting

Next Bray Copy Deadline: January 11, 2004

Next Bray Stuffing: Sunday January 18, 2004 at 3:00 PM at 111 Fairmont St, Arlington, MA. Call Us at (781) 646-9115 evenings and weekends, or send email to for directions to Our easy-to-get-to Arlington home. -mlc

spring and summer

Member News

fall and winter

Ray Thackery, who was Pvt. Willis in SLOC’s last IOLANTHE, writes: ... about that time, I bought a boat and sailed from Boston to San Francisco - and having recently relocated back to England a year ago after nearly 20 years in the States (just couldn't stand being in the same country as George W. Bush and Arnold Schwarzenegger) I'm now playing Pooh-Bah in the Maidenhead Operatic Company's MIKADO <>. If any of the old crowd are ever in jolly old England, they should look me up (just south of London)

-- RAY THACKERY or +44 1372 374635 . 

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AS FAR AWAY AS YESTERDAY: Norm Vogt, who was a faithful reader of The Trumpet Bray and an avid G&S fan, died July 7, 2003, in his Freeport, IL, home following a three year battle with cancer. Norm, who held degrees in both music and library science, retired from the Northern Illinois University Libraries in 1998 where he had worked since 1961.


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AM I NUTS? asks Ruth Roper: I am considering taking on a G&S production this winter at the Medford church at which I am music director. Part of me is thrilled at the idea, part wondering if I am nuts. So I come to you, experienced G&S-ers, for advice.

My lead soprano would be an ideal Josephine, and this would be her fondest dream. (It was her idea.) I have a potential Buttercup in house as well, and am working on a few others. I myself have accompanied PINAFORE, PIRATES, IOLANTHE, PATIENCE & RUDDIGORE in the past, and believe I could handle music direction and/or accompaniment for any of those. Our church fellowship hall has a lovely small stage, a Chickering piano, and folding chairs for 200; a growing audience base from several successful coffeehouses, recitals and Messiah sings.

My own vision would be for an intergenerational production (to involve kids as well as adults in the congregation and community) with only the leads requiring a major commitment. I'm from the minimum-fuss, maximum-fun school of rehearsal, and would hope for this to be a great winter adventure for all, as opposed to just another demand on already overscheduled folks. Unsure right now whether to try for a full production, or semi-staged, or just a read-thru.

So, as I now must decide whether to embark, I could really use your feedback, from "Go for it!" (a first-rate opportunity) to "Are you NUTS?" (Too late, ha ha!) I have a few specific questions as well:

1) Any opinions on which would be the best show for a first-in-this-town-to-my-knowledge G&S attempt?

2) Would it be unforgivable to lightly abridge or cut verses?

3) Do any of you out there have extra scores, costumes, or scenery which you could loan?

4) Any strong teen or adult cast members you might send my way if we go ahead? Any take on what kind of response I might get for an open casting?

5) Any updates and/or schticks you've seen in other productions which work well?

6) Any other church musician-types who have thoughts on how well this kind of undertaking fits into church life, and contributes to church vitality? Know of others besides Arlington St & Belmont UU who have done this? Anyone from a small church (to such an one, if such there be) ever done this?

7) Any advice on what a fair fee for a director, and/or music director, might be?

8) Am I NUTS?

 -- Thanks, RUTH ROPER
(yes, Ruth, who stands before you)
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[Ruth - of course you’re nuts - you sing choruses in public, don’t you? But beyond that, We’d say, Go for it! The scores, the casts and the expertise are out there for you! - mlc]

spring and summer


fall and winter

SING-OUT AGAIN! Victorian Lyric Opera Company's Third Gilbert & Sullivan Sing-Out From the evening of Friday, August 27, to the afternoon of Sunday, August 29, one hundred eighteen Savoyards converged on Rockville, Maryland, for their third G&S Singout. You might ask, what is a singout? You pay a fee to the host organization, in this case, the VLOC (Victorian Light Opera Company), and traverse the entire output of Messrs. Gilbert & Sullivan, from TRIAL to DUKE. This takes an evening, all day on Saturday, and a final morning on Sunday. Directors and pianists are provided, the lead roles are competed for, and the rest of us form a chorus. All dialogue, overtures and extended instrumental passages are deleted entirely...

My wife and I were privileged to sing under eight different conductors. Some cue the cutoffs; some do not. Some direct every measure and others sit while soloists work their magic. All had a sense of humor, and that's important. Pianists differed a great deal; some operettas received the slam-bang, in-your-face treatment that they deserve, and others profit from a more, shall we say, pastel performance. PATIENCE belongs to the latter group.

There were a few outstanding soloists, and we would judge nearly all the others 'good'. A few were in costume, but we would single out the gentleman who sang John Wellington Wells (SORCERER) and the lady who performed both Aline and Zara [NEGASS’s own Rebecca Haines! - mlc]. There was a bit of dancing which was entertaining, but probably not up to performance standards of any kind. But it really doesn't matter.

Soloists dabbled in altered texts when appropriate, especially in the catalog arias assigned to the comic baritone part. Gilbert would have approved. In the hundred-or-so years since the creation of these works, a number of performance "conventions" have crept in; some are viable but we wish others would go away. TRIAL seems to have a great many of these, perhaps too many to maintain the flow of the work. And exactly where did the two "held" measures come from in the Peer's Chorus in IOLANTHE? Actually sounds better that way. Oh, but that really doesn't matter.

For a contribution, a theatre company won the right to assign all soloists for one operetta, and the best example was the Washington (DC) Savoyards who purchased GONDOLIERS, and produced a superior product with tight ensemble, great singing, and some acting which, in places, bordered on, dare we say: sexy. The VLOC did the same for IOLANTHE, with good result. When the Lord Chancellor said "lolanthe, thou livest?" it was an emotional experience, and it is supposed to be thus.

Impossible to ignore, most choristers had their noses in the scores for UTOPIA and DUKE. But for the more familiar works, we noticed all levels of familiarity, even to those few who do not hold a score and can watch the director all the time. (Take that, MLC! )

Souvenirs were on sale in the lobby; among them were lapel buttons with clever phrases known to most G&S aficionados. A dollar apiece: hard to beat that.

Now why might you be interested in this sort of event? (And we understand that the next one is scheduled for Toronto, perhaps as soon as next August). A conference of persons who love Gilbert & Sullivan is rather a unique experience; we would be hard-pressed to come up with another body of work that draws this much passion. Each person's contribution, whether major or minor, is bolstered by those around him/her. Nobody worries about errors; indeed, if a soloist gets lost, he gets gentle assistance from others who know the role and may have performed it. You don't see this very often in the real world. In short, the total performance is buoyed by a loving concern that it may be done in the best possible way. When it works, it is spectacular (causing choristers like me to puddle up a bit). When it doesn't work, it still is not bad. You say you don't know anything about UTOPIA or DUKE? Certainly you are not alone, and such an event provides a way to increase your knowledge and skill in performing these little-known works.

You say that you own three piano scores of G&S (probably of the `Big Three" - PIRATES, PINAFORE, MIKADO) - and have no idea how to get the others? The Trumpet Bray will address this situation in subsequent issues. [We will?! We suggest you visit the Archives for info! - mlc] It will take the infusion of a little money, but it can be done, and certainly is a worthwhile project. And nothing wrong with borrowing or visiting used-book stores.

To conclude, the thirteen operettas of Gilbert & Sullivan are worth learning and experiencing. They are in the English language (the tongue of the best creative minds of our world), and express many of the universalities of human existence, even though each one was written more than a hundred years ago. I still am on an emotional high from the Rockville experience, and intend to remain there for the nonce.

You know Warren Colson would have been in his glory at a G&S singout. I still miss Warren.

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BENEFIT CONCERT FEATURES G&S ...what a successful and stunning program I attended last Sunday [Oct 26] at Pleasant St. Congregational church in Arlington [MA]... Organized by Marion [with some off-stage help from NEGASSers Ezra & Randi Kestin Peisach, Ron & Judi LeMoine and Isabel Leonard] as a classical vocal benefit for the Boston Cure Project for MS, the event showcased many of Boston's fine singers, including Marion herself, Dave Leigh, outstanding touches of G & S (natch), all wrapped up in delightfully macabre musical themes for Halloween. [Other familiar names included David Goldhirsh and Eric Schwartz at the piano and Katherine Engel Meifert in a Mozart scene. New NEGASSer Eugenia Hamilton Duke was splendid at the rehearsal, singing Dame Hannah’s song from RUDDIGORE, but was KO’d by the ill health that hit several others (as was Tom Dawkins), and had to miss the concert. However, Linda Nadeau was there to take over Dame Hannah - a good replacement! Graham Wright, Goldbury in MITG&SP’s recent UTOPIA, sang Tom D’s song as well as his own. Tom Weber provided a rousing “When the night wind howls,” and Dan Kamalic jumped in at the last minute, replacing our ailing Hansel & Gretel Witch to close the program with his speed-demon “My name is J W Wells,” thus helping to win a new audience for G&S.] It might become an annual event. [We hope so - thanks, Carol! - mlc]

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spring and summer


fall and winter

A SOURCE OF INNOCENT MERRIMENT: W.S. Gilbert and Victorian Satire in the Savoy Operas: Annotated Bibliography. [Our own Linda Silverstein’s cousin is the author of this paper, from which We plan to excerpt as space permits - looks good!]

Satire which meets with universal acquiescence is unworthy of the name. - William Archer

Written in 1881, Archer’s damning critical appraisal was the first volley in a century-long war of words waged over the satirical skills of Sir William Schwenck Gilbert. Inextricably linked in the public mind with Sir Arthur Sullivan, Gilbert penned the lyrics and libretti for the fourteen theatrical extravaganzas that have come to be known as the Savoy Operas. Honing his wit on the Empire-builders and larger-than-life personalities of the late nineteenth century, he made sport of such icons as Oscar Wilde and Major General Wolseley. Directing his gaze at Victorian society, Gilbert chronicled in verse its customs, quirks, fancies, and fads, by turns sharpening his pen on the British legal system (Trial by Jury), Parliament (Iolanthe), the Royal Navy (HMS Pinafore), Women’s Education (Princess Ida), Aestheticism (Patience), and the Empire (Utopia, Limited).

To be sure, Gilbert lived in a time of extraordinary political and social upheaval. Ireland was demanding Home Rule, women were demanding higher education, and agricultural workers were demanding the vote. Through colonization and Victoria’s “little wars,” the Empire had expanded to include India, Canada, Africa, Australia, and the South Sea Islands, yet not without suffering disastrous campaigns in the Crimea, Khartoum, and the Khyber Pass. The City of Glasgow Bank crashed, the building of the Panama Canal was halted by scandal, Disraeli promoted a newsagent to the post of First Lord of the Admiralty, and what was even odder, a Japanese village had just been erected in - of all places – Knightsbridge. There was no lack of source material for an enterprising dramatist.

But while Gilbert has often been hailed as the English Aristophanes, and his satire likened by admirers to that of Swift and Sheridan, critical opinion remains divided as to whether Gilbert possessed the reforming zeal necessary for a true satirist...

[We’ll excerpt more next month- mlc]
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A NEW VIEW OF W. S. GILBERT David Eden, former chair of the Sullivan Society and author of the groundbreaking study Gilbert and Sullivan-The Creative Conflict (Fairleigh Dickinson Univ. Press, 1986) has expanded his argument in an important new book, W. S. Gilbert- Appearance and Reality, available from the Sullivan Society. This is neither a full biography (though it contains much detail not to be found anywhere else) nor a critical analysis (though the reader gains numerous insights) but rather, as the subtitle puts it, "essays in clarification." Eden's purpose is to consider previously overlooked aspects of Gilbert's life and writings to allow us to understand more of what the great librettist was up to.

Those who wish to think of Gilbert as an irascible but genial comic spirit should be prepared to have their views challenged. His litigiousness, always remarked on but never so fully documented, emerges as something verging on the pathological. Jane Stedman's account of the battle with leading lady Henrietta Hodson gives the impression of a put-upon author dealing with a Julia Jellicoe. Eden convinces you that Gilbert's behavior was irrational and even sadistic, not to mention self-destructive. He seemed to lose all sense of proportion when his will was crossed.

From the extended history of his forebears, his father in particular, we see a vivid strain of instability. There are scholars who will quarrel with Eden's conclusions, but the facts are here for careful review, and I suspect Arthur Sullivan experienced all too often much of what Eden reports. Mike Leigh's Topsyturvy certainly opened this view of Gilbert to wider consideration, but Eden (who was a consultant on Leigh's film) extends it and documents it.

For me this revised notion of Gilbert's personality and character does not detract from his achievement as an artist. It rather informs my sense of what is particular to Gilbert that makes his work what it is. We all know that lasting art can come from the most unpleasant, un-selfaware, and inartistic souls.

The most useful distinctions drawn by Eden may lie in his careful assessment of the overlapping forms of pantomime, burlesque, and extravaganza, which drew Gilbert into the theater and in some sense colored all his work. Eden notes that Gilbert's notion of burlesque is neither parodistic nor polemical but rather uses a source (such as L'Elisir d'Amore or The Princess) as a rack to hang his own absurdities upon. He is not a consistent satirist with an identifiable point of view but rather a whimsical jokester ready to undermine anyone and anything to show off his own cleverness, "in theater as in life." Gilbert was a kind of proto-post-modernist! Eden concludes that Gilbert was, finally, very un-Victorian. He would like to have claimed Dickens's compassion, but for him it remains a mere idea - whenever Gilbert displays sentiment he manages to undermine it through an irrepressible need for Babbish foolery. Even in his most serious play, Gretchen, rounded sentiment eludes him. In short, Gilbert was forever enacting feelings rather than having them, and as The Grand Duke so effectively sums up, he can portray every sentiment as sham.

In that sense Gilbert is a complete product of the theater - one almost wonders if he ever allowed himself a moment offstage at all. And this quality, while it certainly brought his friends, colleagues, and wife much woe, did allow him, when he found the counterbalance of Sullivan's music, to make something no one else could have made.

Having explored the operas fully in his previous book, Eden makes little mention of them here. Sullivan scarcely appears at all. This is actually rather helpful. We are so used to bouncing the collaborators back and forth that we may lose a sharp sense of who each was. Instead, we get the family history, the chaste but flirtatious relationships with young women, the non-musical plays, and of course the lawsuits. The Gilbert that emerges must surely take his place beside, if not wholly obliterating, previous Gilberts. This book adds essential layers of color to the portrait.

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SON OF SINGOUT Toronto is planning a reprise of its August 2000 “ T2K Singout, Eh?” in August 20-22, 2004. (We mistakenly said in a previous Bray that this was a function of the Toronto G&S Society – but no! – this is being organized, as was the last Toronto Singout, by four very brave individuals: Len Henderson, Herschel Rosen, Ori Seigel, and Elspeth Simpson)

To be sure you are included in their list for informational updates and mailings, email Or write:

Son of Singout
22 Royal Street
Oshawa ON Canada
L1H 2T6

Include your name and postal address in your message, so a printed brochure and registration form can be sent to you. (They’d like your phone number, too – they want a lot!)


IN-PROGRESS PDF BRAY ARCHIVE We've been posting PDF versions of recent Brays on the web. What does this mean? It means that if you have a (free and easily accessible) copy of Adobe Acrobat Reader on your computer, you can print out a copy of the issue you want, looking pretty much the same as the copy you received in the mail - in case you lost your old copy, or want to give a copy to someone else. Ultimately, We hope to create a more nearly complete archive of old Brays in PDF format.

Note: Very old issues of The Trumpet Bray are still available in The G & S Archives.



All contributions are welcome, of course - but, strictly speaking, only activities and articles relating to G&S ought to be published. (…although an occasional Yes We Know It's Not slips by when the subject relates to a promising activity presented by long-standing and active member of NEGASS.)

  1. E-mail is the best way to send things! - or will get to Us equally well. (So will nearly anything else, eventually...)
  2. The US Postal Service (aka "snail mail") is fine, too - send letters, preferably typed, or hand-written very clearly so that We can read and correctly reproduce names, dates, etc. - to NEGASS, PO Box 367, Arlington, MA 02476-0004.
  3. The Telephone is a very last choice. We do have an answering machine, but spellings of names and specifics of dates are awfully hard to be sure of when delivered by Word of Mouth (Oricular or otherwise), and We rarely have time to phone people back to check details. Please use the phone only if you have no other choice!
 -- mlc   
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